Member Services Helpline

  • 800-987-7767 or (711/TDD)

Call Tree Options

Option 1: Replace Member ID card  

Option 2: Select or Change PCP

  • Link to how-to videos: click here  
  • 8 a.m. to 5 p.m., Monday - Friday

Option 3: Online Applications/Renewals

  • Link to how-to videos: click here              
  • 8 a.m. to 5 p.m., Monday - Friday

Option 4: PIN Number Resets for Online Applications

  • 8 a.m. to 5 p.m., Monday - Friday

Option 5: Behavioral Health

  • 8 a.m. to 5 p.m., Monday - Friday

Option 6: Pharmacy Help Desk

  • 8 a.m. to 5 p.m., Monday - Friday

Option 7: Third Party Liability

  • 8 a.m. to 5 p.m., Monday - Friday

Option 8: All Other SoonerCare Questions

  • 8 a.m. to 5 p.m., Monday - Friday