Member Services

• (800) 987-7767 
• (800) 757-5979 (TDD)

Call Tree Options

Option 1 New Medical ID Cards, Select or Change Primary Care Provider

• 8 a.m to 5 p.m., Mon.- Fri.

Option 2 Online Application and Renewals Questions and Assistance

• 8 a.m to 5 p.m., Mon.- Fri.

Option 3 PIN Number Resets for Online Applications

• 8 a.m to 5 p.m., Mon. – Fri.

Option 4 Behavioral Health

• 8 a.m to 5 p.m., Mon. – Fri.

Option 5 Pharmacy Help Desk

• 8 a.m to 5 p.m, Mon. – Fri.

Option 6 Other SoonerCare Questions

• 8 a.m to 5 p.m, Mon. – Fri.

Option 7 Patient Advice Line

• 5 p.m - 8 a.m, Mon - Fri. 24 hrs. Sat., Sun. & Holidays

Other Call Tree Options

• (800) 522-0310 Toll Free 
• (405) 522-7171 Oklahoma City Area    
• (405) 522-7179 TDD/TTY

Option 1 Oklahoma Cares

• 8:30 a.m. – 5.00 p.m. M-F

Option 2 Billing Questions

• 8:30 a.m. – 5.00 p.m. M-F

Option 3 SoonerCare Member Services, Enrollment Questions, ID Card requests

• 8:30 a.m. – 5.00 p.m. M-F

Option 4 Pharmacy Help Desk

• 8:30 a.m. - 7 p.m. M-F 9 a.m. - 5 p.m. Sat. 11 a.m. - 5 p.m. Sun.

Option 5 Patient Advice Line

• 5 p.m - 8 a.m, Mon - Fri. 24 hrs. Sat., Sun. & Holidays

Option 6 SoonerCare Website PIN Resets

• 8:30 a.m. – 5.00 p.m. M-F

Option 7 Oklahoma Department of Human Services

• 8:30 a.m. – 5.00 p.m. M-F

Option 9 Repeat Options

Additional OHCA Contacts

SoonerRide Reservation Line - non-emergency transportation

• (877) 404-4500 Toll Free

Behavioral Health - help locating area mental health services

• (800) 652-2010 Toll Free

Dental Care

• (405) 522-7401

Child Health and Immunizations

• (405) 522-7188

Other Important Contacts

Child Abuse Hotline

• (800) 522-3511 Toll Free

Oklahoma Department of Mental Health and Substance Abuse Services (ODMHSAS)

• (405) 522-3908

Poison Control Center

• (405) 271-5454 (800) 222-1222 Toll Free